Returns & Refunds Policy

Last updated: September 9, 2026

We want you to be happy with your purchase from Mazhalaipetti (https://mazhalaipetti.com). This policy explains how returns and exchanges work.

1. Return Window
You may request a return/exchange within 15 days of the delivery date.
Requests made after 15 days from delivery will not be accepted.
2. Exchange-Only Policy
We currently offer exchanges only and do not provide monetary refunds for change-of-mind returns, incorrect size, or similar reasons.
If you'd like to exchange a product, please contact us within the 15-day window at mazhalaipetti@gmail.com with your order number and reason for the exchange.
Exchanges are subject to product availability. If the item you want is out of stock, we will help you choose an alternative product of equal value, or offer store credit for future use.
3. Conditions for Exchange

To be eligible for an exchange, the product must be:

Unused, unwashed, and in its original condition
In original packaging with all tags, labels, and accessories intact
Accompanied by proof of purchase (order confirmation/invoice)

Products that are damaged due to misuse, or items marked as non-returnable/final sale at the time of purchase, are not eligible for exchange.

4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at mazhalaipetti@gmail.com with clear photos of the product and packaging.
In such cases, we will arrange a free replacement. If a suitable replacement is not available, we will process a refund to your original payment method as an exception to our standard exchange-only policy.
5. How to Request an Exchange
Email us at mazhalaipetti@gmail.com with your order number, product details, and reason for exchange within 15 days of delivery.
Our team will review your request and share instructions for returning the item, including the return shipping address.
Once we receive and inspect the returned product, we will process your exchange and ship the replacement item.
6. Return Shipping
Unless the return is due to our error (damaged, defective, or wrong item), return shipping costs are borne by the customer.
We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
7. Non-Returnable Items

Certain items may not be eligible for exchange, including but not limited to items explicitly marked "final sale" or hygiene-sensitive products, where applicable. Such exclusions, if any, will be clearly mentioned on the product page.

8. Contact Us

For any questions about returns or exchanges, please contact us at:

Email: mazhalaipetti@gmail.com Website: https://mazhalaipetti.com

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