Privacy Policy

Last updated: September 9, 2026

Mazhalaipetti ("we," "us," "our," "the Site") operates https://mazhalaipetti.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our Site or placing an order, you agree to the practices described below.

1. Information We Collect

a) Information you give us directly

Name, shipping address, billing address, phone number, and email address (when you create an account, place an order, or contact us)
Order details — products purchased, order value, order history
Any messages or feedback you send us via contact forms, email, or comments

b) Payment information

We use Razorpay as our payment gateway to process online payments (cards, UPI, net banking, wallets, etc.)
We do not store your full card number, CVV, UPI PIN, or net banking credentials on our servers. This information is collected and processed directly and securely by Razorpay in accordance with Razorpay's own Privacy Policy and PCI-DSS compliance standards.
We receive and store only the payment status, transaction/order ID, and amount for order fulfillment and record-keeping purposes.

c) Information collected automatically

IP address, browser type, device information, and pages visited on our Site
Cookies and similar tracking technologies used to keep items in your cart, remember your preferences, and understand how the Site is used (see Section 5 below)
2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery
Communicate with you about your order (confirmations, shipping updates, delivery issues, refunds/cancellations)
Verify and process payments securely through Razorpay
Respond to your questions, complaints, or customer service requests
Improve our website, products, and customer experience
Send you promotional emails, offers, and updates about new products — only if you have opted in to receive marketing emails
Comply with legal obligations, such as tax, invoicing, and accounting requirements
3. Email Marketing

If you subscribe to our newsletter or opt in during checkout, we may send you promotional emails about new products, offers, and updates.

We do not send marketing communications via SMS or WhatsApp.
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email, or by emailing us at mazhalaipetti@gmail.com.
Even if you unsubscribe from marketing emails, we will still send you essential transactional emails related to your orders (order confirmation, shipping updates, etc.), as these are necessary to fulfil our contract with you.
4. Sharing of Information

We do not sell or rent your personal information to third parties. We share information only with:

Razorpay — to process payments securely
Shipping and logistics partners — to deliver your orders
Email/communication service providers — to send order updates and (if opted in) marketing emails
Government or regulatory authorities — where required by law

All third-party service providers are required to protect your information and use it only for the purpose for which it was shared.

5. Cookies

Our Site uses cookies to:

Keep track of items in your shopping cart
Remember your login session
Understand site usage through analytics tools

You can disable cookies through your browser settings, but some features of the Site (such as the shopping cart) may not function properly without them.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for order records, tax and accounting requirements, and to resolve disputes.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to our legal obligations, e.g. order/tax records)
Opt out of marketing emails at any time

To exercise any of these rights, contact us at mazhalaipetti@gmail.com.

9. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: mazhalaipetti@gmail.com Website: https://mazhalaipetti.com