Delivery Policy

Last updated: September 9, 2026

This Delivery Policy explains how we process, ship, and deliver orders placed on Mazhalaipetti (https://mazhalaipetti.com).

1. Order Processing
Once your order is placed and payment is successfully confirmed via Razorpay, we begin processing your order.
Orders are typically processed and dispatched within 1-2 business days of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your payment is successful, and a dispatch/shipping update once your order is shipped.
2. Delivery Timeframe
Estimated delivery time is 5-7 business days from the date of dispatch, depending on your location.
Delivery timelines are estimates only and may vary due to factors beyond our control, such as courier delays, weather conditions, regional restrictions, or remote/rural delivery locations.
We currently ship across India. If you are located in a remote or non-serviceable pincode, our courier partner may take additional time, or we will contact you regarding alternate arrangements.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your payment.
Any applicable shipping fees are calculated based on your delivery location and order details, and are shown transparently prior to order confirmation.
4. Payment Method
We currently accept prepaid orders only, processed securely through Razorpay (cards, UPI, net banking, wallets).
Cash on Delivery (COD) is not available at this time.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email/SMS with tracking details (where available) so you can monitor your order's progress.
If you do not receive tracking information within the expected dispatch window, please contact us at mazhalaipetti@gmail.com.
6. Delayed or Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, our courier partner may make additional attempts or return the shipment to us.
In case of a failed delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery due to incorrect address details provided by the customer.
If your order is significantly delayed beyond the estimated delivery window, please reach out to us and we will investigate with our courier partner.
7. Damaged or Missing Items
Please inspect your package upon delivery. If you receive a damaged, defective, or incomplete order, contact us within 48 hours of delivery at mazhalaipetti@gmail.com with photos of the product and packaging, so we can assist you promptly.
8. Change of Delivery Address
If you need to change your delivery address, please contact us at mazhalaipetti@gmail.com as soon as possible after placing your order. We cannot guarantee address changes once an order has been dispatched.
9. Contact Us

For any questions about your delivery or this Delivery Policy, please contact us at:

Email: mazhalaipetti@gmail.com Website: https://mazhalaipetti.com